Contact centre agents must both appear and feel "connected" to your organisation no matter what location they are working from. The technologies that enable this encompass voice, data, mobile and video, and each component that is integrated delivers more and more independence from the physical office space. Your employees can have a single telephone number that allows them to be contacted, regardless of their location.
Normal business rules can be applied, allowing teams to be built providing consistent channels of communication, whether by voice or e-mail. Calls, incoming or outgoing, can be directed through the corporate PBX. Furthermore, Management Reporting allows you to track all in-coming and out-going calls, giving a complete view of your organisations telecoms usage trends, providing critical information for future tactical or strategic decisions.
CC has the experience and knowledge to make location independent working a successful part of your contact centre strategy.
